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1. Shipping Methods

We offer various shipping methods to meet customer needs, including:

• International Air Freight: All orders will be shipped via international air freight. Once the products arrive in the designated country, the local courier will be responsible for updating the tracking information for the package, ensuring you can monitor its status in real-time.
• Discreet shipping to ensure your privacy.

2. Order Processing Time

• All orders will be processed within 1-2 business days.
• Processing times may be delayed during weekends and holidays.

3. Shipping Costs

• We provide free shipping for all orders.

4. Delivery Countries

We support shipping to the following countries:

• Australia
• Canada
• Denmark
• Hungary
• Poland
• Singapore
• Sweden
• United Kingdom
• United States
• Ireland
• Austria
• Belgium
• Germany
• France
• Finland
• Netherlands
• Spain
• Italy

5. Delivery Time

• Orders typically take 12-15 days to arrive, with exact times varying by destination and other factors.

6. Order Tracking

• Customers will receive a confirmation email after their order is shipped, which includes a tracking number for order status.

7. Issue Resolution

• If you encounter any issues during shipping (such as lost or damaged packages), please contact us within 7 days of receiving your order.

8. Contact Information

For more shipping information or support, please reach out to us via:

• Customer Service Phone: 213-846-7378
• Email: support@hmadeart.com
• Business Address: 1420 Logan St, Denver, CO 80203

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  support@hmadeart.com. Please note that returns will need to be sent to the following address: 

1420 Logan St, Denver, CO 80203

Call:+1 213-846-7378

Email: support@hmadeart.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  support@hmadeart.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  support@hmadeart.com.