Refund policy

Refund Policy

At HmadeArt, every product is carefully handcrafted and customized based on your uploaded images, designs, and personal requirements. Because each item is made especially for you, we have a specific refund policy for personalized handmade products.

1. Refund Eligibility

We accept refund requests in the following situations:

  • The item arrives damaged due to shipping.
  • The product has a manufacturing defect.
  • The item received is different from the approved customization details due to our mistake.

To request a refund, please contact us within:

7 days after receiving your order.

Please include:

  • Order number
  • Photos or videos of the product
  • A detailed description of the issue

Our team will review your request and provide a solution as soon as possible.

2. Non-Refundable Items

Due to the personalized and handmade nature of our products, we do not accept refunds for:

  • Change of mind after production has started
  • Incorrect images uploaded by customers
  • Personal preference regarding handmade variations
  • Color differences caused by different screen displays
  • Minor variations that naturally occur in handmade products

Each HmadeArt creation is individually crafted, and small differences are part of its unique handmade character.

3. Cancellation Policy

Because custom products enter production shortly after your order is confirmed:

  • Cancellation requests must be submitted within 24 hours after placing your order.
  • Once production begins, orders cannot be cancelled or refunded.

4. Refund Process

Once your refund request is approved:

  • Refunds will be issued to your original payment method.
  • Processing time usually takes 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the issue is caused by our error.

5. Damaged Items During Shipping

We carefully package every product to ensure safe delivery. However, if your item arrives damaged:

Please contact us within 7 days and provide clear photos of:

  • The damaged product
  • The packaging
  • The shipping label

We will evaluate the situation and offer a replacement or refund solution.

6. Handmade Product Disclaimer

Please note that handmade ceramic products may have slight differences in:

  • Brush strokes
  • Texture
  • Color tone
  • Shape
  • Surface details

These natural variations make every HmadeArt piece unique and are not considered defects.

7. Contact Us

If you have any questions about refunds, please contact our customer service team:

Email:
 Contact: support@hmadeart.com

We are committed to creating meaningful handmade artworks and providing every customer with a positive experience.